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Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at Le petit coin de Lianna.

Following are the terms and conditions that constitute our Shipping Policy.

We currently do not ship outside France cosmopolitan.

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Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. 

Delivery delays can occasionally occur.

Estimated shipping time is from 2 to 4 business days.

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Shipment weight up to...                Shipment cost

250 g                                                 4,95 €

500 g                                                6,25 €

750 g                                                 7,10 €

1 kg                                                     7,80 €

2 kg                                                   8,80 €

5 kg                                                   13,35 €

10 kg                                                 19,50 €

30 kg                                                27,80 €

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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes
Le petit coin de Lianna is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages
Le petit coin de Lianna is not liable for any products damaged or lost during shipping or pickups. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.


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Refund & Exchange Policy

There will be no refund so please think twice before making decision of purchasing.

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Please see below for more information about our return and exchange policy:

 

Le petit coin de Lianna reserves the right to warn, limit or declines returns or exchanges regardless of whether the customers has a receipt. Customers are encouraged to retain their purchase receipts.

To return the product, you should contact us prior to shipping the item.

All returns must be postmarked within seven days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

You will be responsible to paying your own shipping costs for returning your item. Shipping costs are non-refundable. We will only pay for the shipping cost in case the return is a result of our error.

Depend on where you live, the time it may take for your exchange product to reach you may vary.

Le petit coin de Lianna is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Le petit coin de Lianna will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

Return process:

  1. Email us at lepetitcoindelianna@gmail.com to obtain a Return Merchandise Authorization (RMA)

  2. Place the item securely in its original packaging and include your proof of purchase/and the return form provided/and the other

  3. Mail your return to the following address:

Thao Hoang

56 rue Jean Vilar,

Le Domaine de Cyrano, Appt. 78C,

Morières-lès-Avignon, 84310,

France

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